Mastering Emotional Intelligence with the Thrive Programme

Emotional Intelligence Can Improve Your Productivity

“Effective Emotional Intelligence (EI) skills drive deeper engagement across the enterprise, including both employee and customer engagement, leading to greater commercial success,” Accessing the Triple Bottom Line through Emotional Intelligence.

“With 70 per cent of customer interactions grounded in emotional factors, it’s imperative that frontline staff are measured and developed in areas of EI allowing them to exceed customer expectations and boost company sales”.

“The ability to connect emotionally with customers is the key to enhanced performance and engaged employees on the frontline”

Most businesses tend to think of intelligence (IQ) as knowledge or cognitive ability, the more intelligent the work force, particularly in leaders, the better the business will perform. However, this is not the case. There is another kind of intelligence, as important or even more important than IQ, actively operating and impacting on businesses.

Emotional intelligence (EI) is an ability to be aware, to feel and to respond to emotions, both within oneself and in relation to others. This is a phenomenal quality which can be learnt. Emotional intelligence of the management and the staff has been proven to greatly increase productivity.

There can exist a big gap between how a business perceives the quality of its customer care and the actual experience of how the customer experiences it.

“Organisations that are socially and emotionally intelligent focused on relationships internally and externally will be the market leaders.”

The new currency of effective leaders is their emotional fitness.

In terms of leadership, Emotional Intelligence is associated with the ability to handle complex relationships, manage stress and to make better decisions, Rode et al, 2017 observed. EI is particularly important for individuals as they ascend the managerial ranks when these more advanced skills are required.

Leaders and managers are expected to have good leadership skills. Yet, we have all encountered leaders who don’t have these skills, who lack emotional intelligence.

It is never too late to acquire EI. It can be learnt in a relatively short space of time, be it one to one or in small group sessions. It is not only large companies that are now focusing on corporate wellbeing; SMEs also are now reaping the rewards of an emotionally intelligent workforce.

Come and find out more at Mastering Emotional Intelligence @EdinChamber  8th November 2017

Andrew Farquharson:

Thrive Programme Consultant and Trainer:

Thrive in Scotland


Mastering Emotional Intelligence Seminar/workshop

Date:20/07/2017 (09:30 – 16:30)

This one-day course will help you develop your emotional intelligence (EI) skills and enhance leadership skills for every member of staff or an individual, allowing them to therefore be more productive and profitable.

No matter what type of business you are in – part of a multinational or a sole trader or somewhere in between – and whether your business is highly automated, virtual, hardly ever meet people face to face or you are surrounded by people, clients and colleagues all day, to be highly successful and maximise your productivity research shows you need to have emotional intelligence.

The digital age is dramatically reshaping the rules for business success. The new context demands renewal of your capabilities and development of a different mindset.

The skills you gain from this course are transferable, they are not just for business but also they will enhance your personal life.

Course Outcomes:  
In this course, you’ll learn the different components of emotional intelligence at work. For example, you’ll learn how you can work effectively in teams, build cooperative relationships with your key stakeholders, exercise effective influence, handle difficult conversations, and create energy and enthusiasm to foster success.

It will help you to have a better understanding of how to make healthy choices based on the ability to identify, understand, and manage your own feelings and the feelings of others.

Really, it’s being able to understand what your emotional experience is, to be able to understand other people’s emotional experience – and then to be able to use that information to inform choices.

With EI you also be able to form positive relations with peers, bosses, senior leaders, people at all levels or your business and relevant others outside the organisation. When there is mutual trust, influence and credibility, organizational work becomes easier. (Harvard Business Review)

In this short advanced seminar, you will be taught how use emotional intelligence through presentations, discussion, fun and interactive activities.

This course will be delivered by Andrew Farquharson, who, after many years of working in education, runs his own consultancy delivering seminars, workshops on building business confidence, resilience and emotional intelligence.

Andrew has delivered training and seminars to many organisations, including Education Scotland, Edinburgh Chamber of Commerce, various local authorities and schools. Andrew has also delivered the Thrive Programme in, amongst other countries, Iceland, Norway, Finland and Mexico.

Edinburgh Chamber of Commerce
40 George Street

If you would like more information contact Andrew:

To register/book a place contact Edinburgh Chamber of Commerce.