Mastering Emotional Intelligence with the Thrive Programme

Emotional Intelligence Can Improve Your Productivity

“Effective Emotional Intelligence (EI) skills drive deeper engagement across the enterprise, including both employee and customer engagement, leading to greater commercial success,” Accessing the Triple Bottom Line through Emotional Intelligence.

“With 70 per cent of customer interactions grounded in emotional factors, it’s imperative that frontline staff are measured and developed in areas of EI allowing them to exceed customer expectations and boost company sales”.

“The ability to connect emotionally with customers is the key to enhanced performance and engaged employees on the frontline”

Most businesses tend to think of intelligence (IQ) as knowledge or cognitive ability, the more intelligent the work force, particularly in leaders, the better the business will perform. However, this is not the case. There is another kind of intelligence, as important or even more important than IQ, actively operating and impacting on businesses.

Emotional intelligence (EI) is an ability to be aware, to feel and to respond to emotions, both within oneself and in relation to others. This is a phenomenal quality which can be learnt. Emotional intelligence of the management and the staff has been proven to greatly increase productivity.

There can exist a big gap between how a business perceives the quality of its customer care and the actual experience of how the customer experiences it.

“Organisations that are socially and emotionally intelligent focused on relationships internally and externally will be the market leaders.”

The new currency of effective leaders is their emotional fitness.

In terms of leadership, Emotional Intelligence is associated with the ability to handle complex relationships, manage stress and to make better decisions, Rode et al, 2017 observed. EI is particularly important for individuals as they ascend the managerial ranks when these more advanced skills are required.

Leaders and managers are expected to have good leadership skills. Yet, we have all encountered leaders who don’t have these skills, who lack emotional intelligence.

It is never too late to acquire EI. It can be learnt in a relatively short space of time, be it one to one or in small group sessions. It is not only large companies that are now focusing on corporate wellbeing; SMEs also are now reaping the rewards of an emotionally intelligent workforce.

Come and find out more at Mastering Emotional Intelligence @EdinChamber  8th November 2017

Andrew Farquharson:

Thrive Programme Consultant and Trainer:

Thrive in Scotland

andrew@thriveinscotland.co.uk

@thrivescotland

No! Not CBT exposure therapy. Yes, the Thrive Programme!

My daughter has a terror of vomiting

Sometimes she wakes up in the night panicking that she is going to get sick

My nine-year-old daughter has always had a fear of vomit. She was triggered recently by a girl vomiting in her class. The next morning she wanted me to bring her brother to school first. She felt sick and was terrified she was going to vomit. She had what looked similar to a panic attack. She was physically shaking. Nothing could distract her.

Most nights before bed she feels sick, looks at the mirror and sticks her tongue out and asks, “Is my tongue white? Am I pale?” She sometimes feels sick during the day. Recently, I got a call from the principal to say she was sick and was very pale. I explained to the principal that she sometimes worries that she is going to vomit. I got on the phone to her and asked, “Is this the worry bug back again?” I explained that I had a meeting but will have my phone on, and if she still feels sick to return to the principal’s office. She returned to the class and was fine.

Full article Irish Times

Leadership and the Bounce, Thrive Programme in Education

“Treat a man as a he is and he will remain as he is. Treat a man as he can and should be and he shall become as he can and should be.” Goethe.

All educationalist are leaders, good and effective leadership supports and develops colleagues and learners. Asking the right questions, flexibility, empowering colleagues and learners are the hallmarks of good leadership. Effective leadership reduces anxiety and stress in colleague and learners.

Bounce, Thrive Programme in Education is a proven way to develop a growth mind-set, self-confidence, resilience and emotional intelligence. Bounce, strengthens the psychological immune system of the learner.

Good leadership, no matter at what level, enable learners, colleagues and schools to thrive. The Thrive programme allows establishments to demonstrate that they are providing opportunities to meet the individual needs of students. (GIRFEC). The Thrive Programme is a very cost effective way to raise attainment and close the educational gap by enabling more effective leadership.

Þrífast á Íslandi The Thrive Programme in Iceland

The Thrive Programme is coming to Reykjavik at the end of January. I am giving a series of talks and workshops in Iceland.
If you would like to find more about the Thrive Programme and attend one of the talks of workshops please contact me.

@thrivescotland, @thriveprogramme, #thriveIceland
http://www.iceland.is/