Mastering Emotional Intelligence with the Thrive Programme

Emotional Intelligence Can Improve Your Productivity

“Effective Emotional Intelligence (EI) skills drive deeper engagement across the enterprise, including both employee and customer engagement, leading to greater commercial success,” Accessing the Triple Bottom Line through Emotional Intelligence.

“With 70 per cent of customer interactions grounded in emotional factors, it’s imperative that frontline staff are measured and developed in areas of EI allowing them to exceed customer expectations and boost company sales”.

“The ability to connect emotionally with customers is the key to enhanced performance and engaged employees on the frontline”

Most businesses tend to think of intelligence (IQ) as knowledge or cognitive ability, the more intelligent the work force, particularly in leaders, the better the business will perform. However, this is not the case. There is another kind of intelligence, as important or even more important than IQ, actively operating and impacting on businesses.

Emotional intelligence (EI) is an ability to be aware, to feel and to respond to emotions, both within oneself and in relation to others. This is a phenomenal quality which can be learnt. Emotional intelligence of the management and the staff has been proven to greatly increase productivity.

There can exist a big gap between how a business perceives the quality of its customer care and the actual experience of how the customer experiences it.

“Organisations that are socially and emotionally intelligent focused on relationships internally and externally will be the market leaders.”

The new currency of effective leaders is their emotional fitness.

In terms of leadership, Emotional Intelligence is associated with the ability to handle complex relationships, manage stress and to make better decisions, Rode et al, 2017 observed. EI is particularly important for individuals as they ascend the managerial ranks when these more advanced skills are required.

Leaders and managers are expected to have good leadership skills. Yet, we have all encountered leaders who don’t have these skills, who lack emotional intelligence.

It is never too late to acquire EI. It can be learnt in a relatively short space of time, be it one to one or in small group sessions. It is not only large companies that are now focusing on corporate wellbeing; SMEs also are now reaping the rewards of an emotionally intelligent workforce.

Come and find out more at Mastering Emotional Intelligence @EdinChamber  8th November 2017

Andrew Farquharson:

Thrive Programme Consultant and Trainer:

Thrive in Scotland

andrew@thriveinscotland.co.uk

@thrivescotland

No! Not CBT exposure therapy. Yes, the Thrive Programme!

My daughter has a terror of vomiting

Sometimes she wakes up in the night panicking that she is going to get sick

My nine-year-old daughter has always had a fear of vomit. She was triggered recently by a girl vomiting in her class. The next morning she wanted me to bring her brother to school first. She felt sick and was terrified she was going to vomit. She had what looked similar to a panic attack. She was physically shaking. Nothing could distract her.

Most nights before bed she feels sick, looks at the mirror and sticks her tongue out and asks, “Is my tongue white? Am I pale?” She sometimes feels sick during the day. Recently, I got a call from the principal to say she was sick and was very pale. I explained to the principal that she sometimes worries that she is going to vomit. I got on the phone to her and asked, “Is this the worry bug back again?” I explained that I had a meeting but will have my phone on, and if she still feels sick to return to the principal’s office. She returned to the class and was fine.

Full article Irish Times

Leadership and the Bounce, Thrive Programme in Education

“Treat a man as a he is and he will remain as he is. Treat a man as he can and should be and he shall become as he can and should be.” Goethe.

All educationalist are leaders, good and effective leadership supports and develops colleagues and learners. Asking the right questions, flexibility, empowering colleagues and learners are the hallmarks of good leadership. Effective leadership reduces anxiety and stress in colleague and learners.

Bounce, Thrive Programme in Education is a proven way to develop a growth mind-set, self-confidence, resilience and emotional intelligence. Bounce, strengthens the psychological immune system of the learner.

Good leadership, no matter at what level, enable learners, colleagues and schools to thrive. The Thrive programme allows establishments to demonstrate that they are providing opportunities to meet the individual needs of students. (GIRFEC). The Thrive Programme is a very cost effective way to raise attainment and close the educational gap by enabling more effective leadership.

HOW I HELPED MYSELF THRIVE

Blog from main Thrive Programme site: I suspect my story is a familiar one, sadly. I say sadly only in retrospect, because right now I’m feeling great and living something approaching the life I’ve always aimed for, but never quite managed to grasp in my previous two decades of adult life. This was mainly due to my poor mental health, lack of coping skills and wholly negative outlook on life. My glass wasn’t half empty… it was drier than the Sahara!

I’d always experienced strong depressive feelings and thoughts, and carried other baggage – low self-esteem and poor sleep patterns – around with me too, so in the mid-00s I made a concerted effort to get ‘better’. This involved the usual confessional trips to the GP and subsequent referrals to whatever local services were deemed most likely to help – a combination of irregular NHS counselling, Cognitive Behavioural Therapy and strong anti-depressants. The doctor would then tell me to come back in a few weeks when the drugs will have kicked in and I should be feeling better.

Except I didn’t get better. CBT was comically ineffective and the medication made very little difference to my daily outlook and caused numerous problems relating to side-effects. For example, a few days after starting one treatment course, I was on a first date with a gorgeous young lady… who was no doubt surprised when, after a great evening of successfully presenting myself as ideal boyfriend material, I came within a millisecond of physically assaulting a traffic warden who’d quite rightly given me a ticket. Note: whatever the opposite of a ‘fighter’ is, that’s me. I don’t do violence. So I wasn’t too surprised to never hear from her again and I stopped that particular medication soon after, for obvious reasons.

Counselling services were also offered by the NHS at extremely irregular intervals and they had little benefit for me – although well-meaning, I felt the councillors just wanted to tick a few boxes and send me on my way. I’m lucky to have some great friends and family so finding someone to talk to wasn’t a problem, but finding someone to ‘fix’ me was.

Outside of the NHS, I went down the private route and found more of the same. All they were interested in was putting a sticking plaster over my wound, giving me some pills to make me feel better in the sort term and sending me on my way. Any attempt to delve deeper into the reasons for my mental health issues wasn’t welcomed at all; ‘Sounds like you’re a bit of a lazy tyke?’ I was told during one session at a very famous private mental health facility in Essex. I felt very deflated.

Fast-forward a few months and the desire to get better, to live a more fulfilling existence, was the main driver in my everyday life and this coincided with a conversation with a friend, who had a friend who’d been through something called The Thrive Programme and absolutely raved about it to anyone who’d listen. My research showed this wasn’t some fad or hippy treatment – as a journalist, I’m deeply cynical and disbelieving of anything that isn’t backed up by compelling factual evidence – so I called founder Rob Kelly and set up a meeting.

After an hour on Rob’s sofa chatting about learned helplessness, coping mechanisms, desire for control, managing thought patterns, developing resilience and positive outlooks, I felt that he actually understood the issues and I made more progress in this short time than in all the previous year’s put together.

Six sessions over six weeks later plus plenty of reading and homework, and I feel better than I have done in two decades. I have a new job that I wouldn’t trade for anything, I’m fitter and healthier than ever, my relationships with my family and friends are great and my mental health is following the same best-ever pattern. I feel like I can cope with anything – better than coping, I feel like I can sail through even a negative life experience and come out of the other side smiling and stronger still. This wasn’t the case a few months ago – the exact opposite was true.

The techniques I learnt through doing The Thrive Programme are based on Rob Kelly’s research and observations as a psychotherapist with 25 years’ experience and they form a refreshingly effective mental health tool kit with which to tackle life and prosper. He has a team of highly-trained consultants around the country who are able to offer the exact same service so, if I had a friend who was suffering in the same way I did for years, I wouldn’t hesitate to give The Thrive Programme my strongest personal recommendation. It’s changed my life and it could do the same for anyone, including you.

@thrivescotland @thriveprogramme @Thrive_Republic #MHAW17