Mastering Emotional Intelligence with the Thrive Programme

Emotional Intelligence Can Improve Your Productivity

“Effective Emotional Intelligence (EI) skills drive deeper engagement across the enterprise, including both employee and customer engagement, leading to greater commercial success,” Accessing the Triple Bottom Line through Emotional Intelligence.

“With 70 per cent of customer interactions grounded in emotional factors, it’s imperative that frontline staff are measured and developed in areas of EI allowing them to exceed customer expectations and boost company sales”.

“The ability to connect emotionally with customers is the key to enhanced performance and engaged employees on the frontline”

Most businesses tend to think of intelligence (IQ) as knowledge or cognitive ability, the more intelligent the work force, particularly in leaders, the better the business will perform. However, this is not the case. There is another kind of intelligence, as important or even more important than IQ, actively operating and impacting on businesses.

Emotional intelligence (EI) is an ability to be aware, to feel and to respond to emotions, both within oneself and in relation to others. This is a phenomenal quality which can be learnt. Emotional intelligence of the management and the staff has been proven to greatly increase productivity.

There can exist a big gap between how a business perceives the quality of its customer care and the actual experience of how the customer experiences it.

“Organisations that are socially and emotionally intelligent focused on relationships internally and externally will be the market leaders.”

The new currency of effective leaders is their emotional fitness.

In terms of leadership, Emotional Intelligence is associated with the ability to handle complex relationships, manage stress and to make better decisions, Rode et al, 2017 observed. EI is particularly important for individuals as they ascend the managerial ranks when these more advanced skills are required.

Leaders and managers are expected to have good leadership skills. Yet, we have all encountered leaders who don’t have these skills, who lack emotional intelligence.

It is never too late to acquire EI. It can be learnt in a relatively short space of time, be it one to one or in small group sessions. It is not only large companies that are now focusing on corporate wellbeing; SMEs also are now reaping the rewards of an emotionally intelligent workforce.

Come and find out more at Mastering Emotional Intelligence @EdinChamber  8th November 2017

Andrew Farquharson:

Thrive Programme Consultant and Trainer:

Thrive in Scotland

andrew@thriveinscotland.co.uk

@thrivescotland

Cure Your Emetophobia & Thrive: The Researched-backed Self-help Programme to Overcome Your Fear of Being Sick

Cure your emetophobia and Thrive, the research-backed self-help programme to overcome your fear of being sick. This book has been written at the request of numerous readers of my ‘Thrive’ book. I have helped hundreds of emetophobics over the last twenty five years, and supervised the helping of many hundreds of others. This programme is based on my Thrive Programme, but it has been redesigned and re-engineered for people with a specific fear of vomiting/fear of being sick. Including a discussion about all the major research studies into emetophobia, and including my own recent follow-up study of the last 30+ emetophobics I have helped. Where does emeto come from? Why are 90% of the sufferers women? Why is it such a huge phobia to have (probably the worst of all of the phobias)? Why do so many women suffer from it (about 5-8% of all women – to a greater or lesser extent) and yet they mostly keep it secret from their family and friends? Why does exposure therapy generally not work for emetophobes? What are the shortfalls of CBT? Why is the Thrive Programme so effective in helping emetophobes? All these questions, and much more, are thoroughly explored and answered. Included in the book – the biggest study of it’s type – is feedback data from recent ex-emetophobes we have helped. Childhood, parenting, anxiety, social phobia, depression, agorophobia, OCD, obsessive brooding, hyper vigilance, black and white thinking are all described in detailed. More importantly, the book details a step by step programme that you can follow at home, which will enable you to finally overcome your fear/phobia, get on with your life, and positively THRIVE.

Product Features

  • Cure your emetophobia
  • Research-backed self-help programme
  • Overcome your fear of being sick
  • Based on my Thrive Programme,

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